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Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted authority on leadership, team building, customer service and change.

Mark Sanborn CSP, CPAE is President of Sanborn & Associates, Inc. - an idea studio dedicated to developing leaders in business and in life - and an internationally known speaker and best selling author on the topics of:

    * High Impact Leadership
    * Remarkable Performance
    * Extraordinary Customer Service

As president of Sanborn & Associates, Mark Sanborn is a recognized thought leader on leadership and helping individuals and organizations turn the ordinary into the extraordinary. But more than this, the mission of Sanborn & Associates is to transform knowledge into application to create a generation of leaders who make a positive difference, regardless of title. Mark understands that our highest impact as leaders comes when we transcend the organization and bring leadership into our homes and communities as well.

Leadership Keynote Topics Include:

The Encore Effect: How to Give a Remarkable Performance
A remarkable performance on stage commands an encore. The Encore Effect—Mark's latest, high impact presentation—teaches you how to achieve the kind of extraordinary performance on the job that leave your customers, colleagues and community clamoring for more. Mark Sanborn's latest book, The Encore Effect: How to Give a Remarkable Performance in Anything You Do will be released by Random House, September 2008.

You Don't Need a Title to Be a Leader
Develop your genuine leadership ability when you understand that true leadership is not a function of title. Learn how to exercise little "l" leadership through developing power with people. This leadership presentation is based on Mark's best selling business book of the same name.

The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary
This leadership keynote is the basis for Mark Sanborn's International Bestselling, The Fred Factor, a leadership keynote presentation that will reveal the secrets of extraordinary individuals who have learned how to reinvent themselves and their work to create added value for customers and colleagues without spending more money to do it. If you are looking for a high-content presentation that will educate, entertain, and impact this is the speech.

High Impact Leadership
Few people are "natural born leaders," but leadership can be learned and this presentation teaches it. You'll get a practical blueprint for creating leaders at every level in your organization and learn how to reach new heights.

The Ten Commandments of Customer Service
Successful organizations need a comprehensive service strategy and techniques people can use to achieve service excellence. Being "nice" to customers isn't enough. This presentation shows how to deliver the kind of superior service that most organizations only talk about.